BikeReg.com Online Knowledge Base - Recent Entries http://kb.bikereg.com/kb en-us http://kb.bikereg.com/kb ActiveKB NX sroszko@bikereg.com Wed, 16 May 2012 09:06:43 MST 20 http://kb.bikereg.com/kb/questions.php?questionid=2 How to set up a clothing order page on BikeReg.com http://kb.bikereg.com/kb/questions.php?questionid=2 How to set up a clothing order page on BikeReg.com: Sign up as a BikeReg.com Promoter if you have not already done so:http://www.BikeReg.com/promoter/NewPromoter/ Then login to t ... Steve Roszko Thu, 12 Nov 2009 16:17:28 GMT http://kb.bikereg.com/kb/questions.php?questionid=42 What should I do if I forgot my Username and/or Password? http://kb.bikereg.com/kb/questions.php?questionid=42 If you think you have created a profile on BikeReg.com in the past but you have forgotten your username, please contact us via email, tech@bikereg.com, or via telephone, 888-956-9560, to have us l ... Jeff Elie Thu, 17 Sep 2009 13:16:24 GMT http://kb.bikereg.com/kb/questions.php?questionid=41 How do I create a coupon code for my event? http://kb.bikereg.com/kb/questions.php?questionid=41 Coupon codes can be created by the promoter to offer participants an alpha-numeric code that offers them a set discount, either a percentage of the entry fee or a fixed dollar amount discount, tha ... Jeff Elie Thu, 17 Sep 2009 12:37:28 GMT http://kb.bikereg.com/kb/questions.php?questionid=30 How to print release forms http://kb.bikereg.com/kb/questions.php?questionid=30 Downloading and printing out your release forms from your promoter area can greatly improve the smoothness of your event. The event forms are filled in electronically so that all the participants ... Jeff Elie Tue, 15 Sep 2009 18:10:15 GMT http://kb.bikereg.com/kb/questions.php?questionid=5 Can I get a refund for an event I registered for? http://kb.bikereg.com/kb/questions.php?questionid=5 Event promoters need to approve all refunds. BikeReg.com is not authorized to issue refunds on the behalf of an event.You can contact the event promoter by clicking the "contact event" link on th ... Steve Roszko Sun, 13 Sep 2009 03:15:19 GMT http://kb.bikereg.com/kb/questions.php?questionid=38 Do I need to be able to charge credit cards? http://kb.bikereg.com/kb/questions.php?questionid=38 No. We handle all credit card charges securely for participants registering online. We accept VISA, MasterCard, AMEX, Discover, and PayPal. Jeff Elie Sun, 13 Sep 2009 02:58:00 GMT http://kb.bikereg.com/kb/questions.php?questionid=40 Why do my custom questions not appear on the registration page? http://kb.bikereg.com/kb/questions.php?questionid=40 Custom questions are displayed to the participant after the contact information page rather than on the first page where they choose the event category. For many custom questions that are setup ... Jeff Elie Fri, 11 Sep 2009 17:05:52 GMT http://kb.bikereg.com/kb/questions.php?questionid=39 Should I setup a custom question or merchandise item? http://kb.bikereg.com/kb/questions.php?questionid=39 Merchandise items are typically used for items where you want to collect money for and the rider can choose the quantity they want to purchase. Custom questions are used where you need to simpl ... Jeff Elie Fri, 11 Sep 2009 17:05:01 GMT http://kb.bikereg.com/kb/questions.php?questionid=37 Are transactions with BikeReg.com secure? http://kb.bikereg.com/kb/questions.php?questionid=37 Yes! All credit card transactions with BikeReg.com use industry standard SSL encryption to ensure safe and reliable transmission over the internet. Jeff Elie Fri, 11 Sep 2009 17:03:12 GMT http://kb.bikereg.com/kb/questions.php?questionid=36 How do I post my event results to BikeReg.com? http://kb.bikereg.com/kb/questions.php?questionid=36 To post your event results to BikeReg.com, send them along in an email to tech@BikeReg.com. The ideal format for a result file is a MS Excel file with all results categories listed on a single ex ... Jeff Elie Fri, 11 Sep 2009 16:04:49 GMT